Customer Service


If you have any questions regarding our products or services, or would like assistance in selecting an appropriate gift please call our customer service department at 1-800-551-7327.

Retail Store Hours are as follows: (all times are EST.)
We are open 364 days a year, Only closed on Christmas
Monday – Saturday: 7:00am – 10:00pm
Sunday: 7:00am - 8:00pm

Catalog/Web Site Staff Office hours are as follows:
January to November
Monday – Friday: 8:30am – 5:00pm
Saturday: Closed
Sunday: Closed

Special Catalog/Web-site Customer Service Holiday Hours
Saturday , 12/24 open 8am-1pm
Sunday, 12/25 – Closed
Monday, 12/26 – Closed
Tuesday, 12/27 Re-Open at 8:00am
Saturday 12/31 – Closed
Sunday 1/1 Closed
Monday 1/2 Closed

Product Weight Information

The weight of our gifts listed next to the price of each item is the total weight of the gift including basket stuffing, shipping box and packing materials and is not the actual weight on the contents of the gift. Each gift can weigh differently when shipped based on the above mentioned material weights. When possible, the actual size and weight of items in our on-line catalog are listed. What we can promise is that you will get the correct number of pieces of fruit, gourmet items and other items that are pictured and described in each product description.

Shipping Information

All orders placed on pembertonfarms.com will ship out on the next available shipping day, which is usually the next business day (except on Fridays). If your gift's arrival is time sensitive, please call us for exact details at 1-800-551-7327. Click here for more shipping information.

Product Availability

While most of our gifts are available year around, varieties of fruit used in baskets may change seasonally due to quality and availability of crops. To meet your requested delivery dates, we reserve the right to substitute one or more items of equal or greater value without prior notification.

Perfect Delivery Guarantee

Gifts from Pemberton Farms are backed by our 100% Guarantee of Satisfaction. If, for any reason, you're not completely satisfied with the products you purchase from us, Pemberton Farms will refund the cost or offer an appropriate replacement. We guarantee item product arrival in perfect condition to the addresses given on your order. However, we cannot guarantee orders for which we are given incorrect or incomplete addresses.

Contact Us


Here at Pemberton Farms, we invite your feedback concerning our products, services and web site. For your convenience, get in touch with us using any of the following means:
Our Email Address: customerservice@pembertonfarms.com
Our Mailing Address:


Pemberton Farms
2225 Massachusetts Avenue
Cambridge, MA 02140
Toll-Free Orders &
Customer Service
(8:30 a.m. - 5:00 p.m., EST
Monday-Friday)

1-800-551-7327
24-Hour Fax Line: 1-617-876-5748
Local Telephone

1-617-876-2711